Safe and Sound Products have been developing and supplying products for people with hearing and vision impairments throughout the UK for over 20 years. The company was founded by Roy Clegg, and gained a deserved reputation for providing expert knowledge and quality products. 

Following Roy’s well-earned retirement SASP is now owned and run by Gordon Ellis and Co. who are a market leading manufacturer and global distributor of healthcare products. This has allowed us to put extra investment into sourcing some of the best sensory products on the market today.

At SASP we are committed to sourcing and developing products which make lives a little easier. We believe that every product in our range offers our best possible quality, specification and value.

As well as supplying directly to the public we are proud to supply many local authorities, distributors and the NHS.

Along with equipment aimed at the individual Safe and Sound Products is also able to assist with the design and installation of large area listening systems such as induction loops or infrared systems which are ideal for use in classrooms, public buildings and meeting rooms.

If you are interested in our professional listening systems, we would be more than happy to come out to complete a site survey. Please contact us for more information. 

Can I return a product?

Due to the nature of our online site, and the products listed, we Gordon Ellis & Co have a strict return policy for all products in line with your statutory rights. Contact Quality Department before returning any goods. Due to the nature of the goods, products will not be accepted for return once used. Please contact us to arrange replacements.

Consumers who buy from Safe and Sound Products are covered by the Distance Selling Regulations. Here are our obligations to our customers:

1. If you have bought an item from us online or by post, you have the right to cancel your contract at any time up to seven working days after the day you received the ordered goods.

2. If you decide to return item(s), please inform us by writing or in an email. A phone call can’t be accepted.

3. Please be aware that you have a statutory duty to take reasonable care of the goods and that some goods can’t be returned “by reason of their nature”. For example, this means that for hygiene reasons, products such as those that are worn in the ear (headphones, hearing aids) cannot be returned under Distance Selling Regulations if they have been used. However, we will still refund you if they are faulty.

Safe and Sound Products will refund the full price of returned goods. This will include the cost of the original delivery, unless you are only returning part of an order.

You will be required to send the goods back at your own cost, unless the goods are faulty.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

How do I know if I am eligible for VAT exemption?

To qualify for VAT exemption on certain items within our shop you would need to be registered with your local health authority or GP as having a hearing or visual disability.

If you are in any doubt as to whether you are eligible to receive goods exempt from VAT you  can find out more by visiting www.gov.uk or by calling the VAT Disabled Reliefs Helpline on 0300 123 1073

How do I get VAT exemption?

At the checkout stage there is a short VAT exemption form which needs to be completed, confirming the nature of your disability. Any items which are eligible for VAT exemption will then show at the reduced price on your total.

What are the delivery costs?

For all orders to be delivered within the UK mainland Postage and Packaging is £5.00 for any order under £50.00 ex VAT. P & P is free if your order is over £50.00 ex VAT. Orders going overseas please call us on 01332 856022 for the price.

How long will it take for my item to be delivered?

Orders are usually delivered to addresses on the UK mainland within 2-3 working days. For deliveries overseas please call 01332 856022 for an estimate.

Who should I call if I have an enquiry about a product?

Please call our general helpline on 01332 856022 8.30am – 5.15pm Monday to Thursday and 8.45am – 3.15pm Friday, or email info@safeandsoundproducts.net and we will be happy to help.

My order hasn’t been delivered, what should I do?

Please call our general helpline on 01332 856022 8.30am – 5.15pm Monday to Thursday and 8.45am – 3.15pm Friday, or email info@safeandsoundproducts.net and we will be happy to check the status of your order.

How can I contact you?

Please call our general helpline on 01332 856022 8.30am – 5.15pm Monday to Thursday and 8.45am – 3.15pm Friday, or email info@safeandsoundproducts.net and we will be happy to help.